Refund policy

We strive to ensure that every order meets the highest quality standards.

Returns are accepted within 14 days of receiving your order only if the item has a manufacturing defect or was received damaged.

Returned items must be unused, unworn, in their original condition, and with all original tags and packaging intact.
Items that do not have a manufacturing defect or damage are not eligible for return.

If you believe your item is defective, please contact our Customer Care team within 14 days of receiving your order by phone at (+20) or via email at Care@eloravenecci.com, including your order number and clear photos of the issue for review.

You can always contact us for any return question at eloraveneci@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@eloravenecci.com.